Choose the Avid Support Services plan that’s right for you:
Avid Standard Support
Protects your software investment by providing access to the latest hardware and software updates.
Avid Priority Support
Offers you an advanced level of protection, providing access to the latest software updates and advance exchange for defective materials.
Includes everything in Standard, plus:
• Avid Uptime Support
Designed for small to mid-sized broadcast, post-production and recording facilities who require 24-hour assistance to resolve issues and manage critical outages.
Includes everything in Priority, plus:
• Avid Enterprise Support
The industry’s most comprehensive support network, providing round-the-clock protection for complex mission-critical environments, including high-end networked broadcast and post-production
Includes everything in Uptime, plus:
Contact your local Avid representative to see if Enterprise Level Support is right for you.
1 Available for limited geographies.
2 Available for limited products in some geographies. Otherwise next business day.
3 Available for limited products.
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