Avid Supportverträge

Choose the Avid Support Services plan that’s right for you:

Avid Standard Support

Protects your software investment by providing access to the latest hardware and software updates.

  • 5 x 9 assisted support
  • 7 x 24 access to online knowledge base and product forums
  • Software updates and patches
  • Optional: Access to scheduled onsite support – 7 business days (fees apply) *1

Avid Priority Support

Offers you an advanced level of protection, providing access to the latest software updates and advance exchange for defective materials.

Includes everything in Standard, plus:

  • Same day initial response objective for issues
  • Advanced Exchange for materials within 2 business days
  • Optional: Access to onsite support – 3 business days (fees apply)*1

Avid Uptime Support

Designed for small to mid-sized broadcast, post-production and recording facilities who require 24-hour assistance to resolve issues and manage critical outages.

Includes everything in Priority, plus:

  • 7 x 24 assisted support
  • 1 hour response time for Critical On Air issues
  • Priority queuing
  • Advance Exchange for materials within 1 business day
  • Optional: Access to onsite support – 2 business days (fees apply)*1

Avid Enterprise Support

The industry’s most comprehensive support network, providing round-the-clock protection for complex mission-critical environments, including high-end networked broadcast and post-production

Includes everything in Uptime, plus:

  • 15 minute response time for Critical On Air issues
  • Designated team
  • Advanced Exchange for materials same day *2
  • Periodic Support Review
  • Custom Support Alerts
  • Virtual Annual Health Checks*3
  • Workflow and 3rd party integration support
  • Quarterly Report Card
  • Customer Champion
  • Optional: Next business day onsite support (fees apply)*1

Contact your local Avid representative to see if Enterprise Level Support is right for you.
1 Available for limited geographies.
2 Available for limited products in some geographies. Otherwise next business day.
3 Available for limited products.
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